Yes you do. Having a account (versus not having an account,) will provide you with additional features and conveniences. The account will allow you to store multiple Billing and Shipping addresses, and you will only need to enter this information once. (you also will be able to delete these addresses yourself.) The account will also store order history, showing previous orders you have placed with your account , as well as the order status, so you can check to see if your order has been shipped , and (if shipped with track&trace) the track & trace code, so you will easily be able to access tracking numbers for your packages.
You can use almost anything for a password. For security reasons, our software requires your password to be at least 5 characters long. Other than that, there are almost no restrictions. You can use letters, numbers, punctuation and so on. You can include whitespace (i.e. multiple "words") if you like. The length of your password is unlimited. However, passwords are case-sensitive, which means "word" and "Word" are not treated the same. We recommend, for better security, that you use a mixture of letters and numbers and use varied capitalization.
Yes, no one (including our staff) can tell you what your password is. Our software stores passwords using an advanced one-way encryption algorithm (SHA-1 hashing). This means that once your password has been created (or changed), it is stored in a format that can not be decrypted. You can only change it to a new, randomly created password, by following the steps at the password reset page. you will receive an e-mail which will contain instructions for resetting your account password. It is a good idea to immediately change the new password to something you have chosen yourself.
Those are shopping carts that you have started but not completed. You can view the order and complete the order at any time in the future. Those orders stay with your account so you can, for example, start an order at work and then complete the order from home.
This indicates the current status of your order, or of each item within your order. There are several statuses:
Feel free to link to our website.
<a href="http://www.triplevision.nl/">Triple Vision Record Store</a>
In the future, there will be downloadable graphic buttons for use, if you like.
Not at this moment, but you can check this page for changes.
It depends on the weight of your products, the shipment-method and to which country it is shipped.
You can determine the cost of shipping your order by creating a shopping cart (add a product).
You will need to select your country and shipment method in order to view the shipping amount.
You do not have to purchase the items in your shopping cart in order to view the shipping amount.
We will normally ship your order within 24-36 hours if it is in stock, and it is not Saturday or Sunday. During times of heavy order volume, especially November and December, shipments may take up to 2-5 business days to process and ship.
No, not at this time and we are not planning to.
Absolutely! We take security very seriously, and we do whatever we can to protect our customers sensitive data. Customer information, order information and Payment information is protected by 128-bit encryption to and from the servers and web browser.
Yes, we do. If you live outside the Netherlands, paypal is your payment method.
You have the ability to cancel your own order,
as long as it has not been sent to our warehouse for processing and is not payed.
To cancel your order, go to the Order Management page. Any order that has not been sent to the warehouse will have an open checkbox, saying that the order can be canceled. Select the order(s) with the checkbox and submit to cancel.
Our customer service staff is available for e-mail and phone assistance, check our opening hours.
For certain products we do, but these are all distribution related items.